customerServiceTraining
customerServiceTraining
Customer Service Training

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Customer Service Training

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

Our front line customer service training and workshops help staff to understand the benefits of being customer focused and to develop the behavioural skills that will create greater customer satisfaction. Front line staff are encouraged to think about and suggest solutions for problems that may be preventing them from delivering excellent service.
 

Our customer service training programmes are usually based on customer and staff feedback, they are therefore highly relevant to the working environment and the skills learned can be put into practice immediately.

Accredited By The Institute of Customer Service as an approved Partner we are able to deliver:

ICS - First Impressions Programme
ICS - Service Management Programme

Centered on professional standards set by the Institute, customer service professional qualifications are based on robust market and employer research and input. The standards are used to acquire skills, knowledge and behaviours that lead to delivery of service excellence.


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